Who are we?
Bosun Bob’s Chandlery is a real shop where all of our products can be purchased Monday to Saturday. VAT Number GB 108085918 Our address is,
Bosun Bob’s Chandlery
7 Quay Street
If you have any questions about how we look after your personal data, you can contact us:
Email : email@example.com
Telephone : +44(0)2891 229532
Personal information refers to any information which can identify an individial – either directly or indirectly. It can refer, amongst other things, to a customer ID, or to one or more specific identifying pieces of information, such as a name, email address or postal address. What Personal Information do you collect? When you browse our website or carry out actions such as the following: Create a customer account Place an order Sign up to our mailing list or subscribe to any other services that we offer Enter any competition, promotion or prize draw Correspond with us, whether by phone, email or live chat Then, we may collect your personal information, including: Name Date of birth Gender Address Email address Phone or mobile number Encrypted password and payment information Customer Service correspondence records Technical information about how you access and use our websites, including your IP address, browser type, referring URL and operating system. Cookies - for more information see below. What do you do with my information? We use your information for the following: To process your orders. We use relevant personal information described above (including your name, address and payment details) to process and deliver your order, add payments or refunds and to notify you of the status of your order. To provide Customer Support. If you contact our Customer Service (or vice versa), we will use personal information such as your order information and contact history to process your request and provide you with the best service possible. We'll use your personal information to keep a record of when and why you contact us and to keep your contact details up-to-date. To improve our website and services. We use your personal information to help analyse and understand how you use our products and services, to develop more interesting and relevant products and services, to improve our website, as well as to personalise the products and services we offer you. Fraud Prevention. To prevent or detect fraud or abuses of our sites. Marketing. If you consent, we will use your information to notify you of products or special offers that may be of interest to you. We will send direct marketing communications to you via the channel you choose, such as email, phone, or social media. We ask for your consent, where required by applicable law, in order to use the contact details you have provided to us to send personalised marketing or retargeting communications. Please see below for more information on third parties and cookies used to provide these services. How long will you keep my information? Customer and order information will be kept securely on our system until you ask us to remove it. Encrypted Credit Card information will be purged every 365 days. Mailing List Subscriptions will remain active until you opt out from specific lists. Cookies - please refer to the section below or click here for more infomation on cookies and cookie duration.
How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If I give marketing consent, how will you use my data? We will use your email address to contact you directly about promotions, offers or updates from our customer service team. This may be via driect email to your inbox, or on social media and search, by running advertising campaigns linked to your email address. If you provide other data, e.g. your marketing preferences, we will use this to try provide you with advertising and promotions that are specifically relevant to you. How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by clicking the unsubscribe link on our newsletter emails, contacting us at firstname.lastname@example.org or mailing us at our postal address.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. IRP Commerce Our store is hosted on IRP Commerce Ltd. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through IRP Commerce's data storage, databases and the general IRP application. They store your data on a secure server behind a firewall. Payment: Payment through our website can be made via our secure check out pages using Vida, Visa Electron, mastercard, Switch/Maestro or Solo cards, PayPal is also accepted. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Third Party Services
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Changes to this policy.
Questions and contact information