Returning an Order to Bosun Bob's
If you decide that the product you purchased from us is not exactly what you were looking for, or is the wrong size, there is no problem returning it to us.
We will accept products back for exchange or a full refund as long as it is with its original packaging, receipt and the product itself unused or unworn. We can not refund postage. Our returns policy is flexible but we ask that items being returned are done so within 21 days of receipt and accompanied with a letter explaining the reason for the return, and if there is a fault with the product, specific details of the fault. Remember, before purchase, if in any doubt about size, colour or suitability of a product, you can email or phone us with any queries about any of our products. If for any reason your order arrives with a fault or it has been damaged during transit, send it back to us and we will send you a replacement.
All the products we sell are covered by a manufacturers warranty, which will cover the product for faults and defects. This period of cover can vary, most items will be 1 year, but it is worth remembering that warranties do not cover general wear and tear. If you have an issue with a product purchased from Bosun Bobs contact us first. Returned items with a warranty or repair issue should be clean and you will have to cover the postage cost back to Bosun Bobs.
All returns should be sent to:
Bosun Bob’s Chandlery
7 Quay Street